Damage on arrival
Something has been damaged before or during delivery.
Returns & Refunds
Returns & refunds
Made with care.
Made with care.
Here to help.
Every Honest Littles piece is made to order for your family, in the size, fabric and finish you choose. We want you to feel good about every detail, before and after it arrives.
Because your piece is made specifically for you, we can't accept returns, exchanges or refunds for a change of mind. If something arrives damaged, defective, incomplete or different from your order, we're here to help.
Thoughtfully made, just for you
Once made to your selected specifications, your order isn't eligible for a change-of-mind return or exchange.
And we're here if something isn't right
For damage, defects, missing components or an incorrect order, we'll review the issue and work towards the appropriate solution.
Before we make yours
A few little checks make all the difference.
Your piece will be made around the choices you confirm. Taking a moment to check the details helps make sure it feels just right when it arrives.
- Check your mattress and room measurements.
- Consider how your chosen fabric looks in your room's lighting.
- Review the size, colour and configuration in your order confirmation.
If the finished piece matches your order, a later change of size or colour preference isn't eligible for return or refund.
If you need us
Some things deserve
Some things deserve
a helping hand.
If your order doesn't arrive as it should, please tell us. Our team will look into what happened and help you with the appropriate next step.
A manufacturing defect
There's a genuine fault affecting the piece or how it should be used.
Not what you ordered
The product, size, fabric or configuration differs from your order.
Something is missing
A component needed for your item wasn't included.
Our made-to-order policy doesn't cover a change of mind, a different size preference, a fabric or colour preference, or cancellation after production has started. Your applicable consumer rights remain protected.
We're here to help
Something not quite right?
Get help with an order
Something not quite right?
Tell us what happened.
There's no complicated process to figure out. A few details will help our Customer Care team understand the issue and guide you through the next steps.
01
Send us a message
Get in touch with Customer Care and include your order number.
02
Share a few photos
Clear images of the piece and the concern help us review it properly.
03
We'll work through the next steps
We'll assess the issue and arrange the appropriate remedy, which may include repair, replacement or another suitable resolution.
Need to adjust your order?
Just get in touch as soon as you can. If production hasn't begun, we'll check whether your requested change is still possible. Once we've started making your piece, changes or cancellations may no longer be possible.
Good to know
A few more questions?
Here are the things families most often ask about returns, colours and order changes.
Can I return my bed if I change my mind?
Because each piece is made specifically for your order, we're unable to offer returns, exchanges or refunds for a change of mind. If there is a problem with the product itself, please get in touch so we can help.
What if I chose the wrong size?
If the item matches the size confirmed in your order, a different size preference isn't eligible for return or refund. If you're unsure about measurements before ordering, our Customer Care team can help you review them.
What if the fabric looks different in my room?
Lighting and screens can change how colours appear. If the piece matches the fabric or colour selected in your order, a preference change isn't eligible for a return or refund. We're happy to help with fabric questions before you order.
What happens if my item arrives damaged or incorrect?
Please contact Customer Care with your order number and clear photos. We'll review the concern and arrange the appropriate remedy based on the issue.
Can I cancel before my order arrives?
Please contact us as soon as possible. If production hasn't started, we'll let you know whether cancellation or a change can still be made. Once production begins, cancellation may no longer be possible.
This policy does not affect any rights or remedies that cannot legally be excluded under applicable consumer law.
Honest Littles customer care
Questions are always welcome.
Whether you're choosing the right size or need help after delivery, our team is here to listen and guide you.
Talk to our team